Refund policy

We have a 30-day return policy for products purchased at regular price, which means you have 30 days after receiving your item to request a return. 

To qualify for a return, your item must meet all of the following conditions:

  • Unworn, unused, and in the same condition as received

  • All original tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

Returns that do not meet these conditions, including items showing signs of wear, use, or opened packaging, will not be accepted.


How to Start a Return

To request a return, please contact us at shop@canproshop.com

If your return is approved, we will provide:

  • A return shipping label

  • Instructions on how and where to send your package

Please note: items sent back without prior return approval will not be accepted.


Return Shipping Costs

Approved returns are made at the customer’s expense. Customers are responsible for:

  • Return shipping fees

  • Any customs, duties, handling, or brokerage fees related to the return shipment


Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong product, contact us immediately at shop@canproshop.com so we can review the issue and make it right.

 

Final Sale / Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Gift cards

  • Badminton shuttlecocks

  • Accessories

  • Eyewear

  • Health and hygiene-related products, including Protec products, body support products, and socks

  • Sale items

  • Clearance items

  • Special-order items

  • Personalized items


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at shop@canproshop.com

 

Contact Us

For any questions about returns or refunds, please contact us at:
shop@canproshop.com