Frequently Asked Questions
Our store located on 1443 Denison St, Markham, ON L3R 5V2, Canada
Orders of $200 or more qualify for free standard shipping.
Yes. You can choose between shipping or pickup for your order.
Available options:
- Pickup at 1443 Denison Street, Markham, ON
Once your order is ready, you will receive an email notification for shipping or pickup.
We ship all orders via Canada Post. We currently offer shipping to Canadian addresses only.
Available shipping options:
- Standard Shipping
- Express Shipping
You can view the exact shipping fee during checkout.
Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and delivered within 1-6 business days. You will receive a tracking number once your order has shipped.
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Please note: Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions. Pre-order items are excluded from these timelines. For pre-order products, please refer to the estimated arrival date shown on the product page.
Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information. Use this information to track your order via the courier website linked in the email.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Click here for more details.
We recommend checking our size chart for detailed measurements and fit guidance on product page. If you’re unsure, feel free to reach out for assistance.
